Yes, they are legit and offer great customer service. They answered all my questions in a timely manner without any problems. This is a very good product. Very realistic! Looking at the photo above, I thought it was a real person pretending to be a doll, but it turned out to be exactly the same as the photo. The feel, range of motion, body shape and even weight of real women are very, very realistic. I’m amazed that it arrived within the stipulated time. I’m impressed because it’s a great product and a great company.